1. Services
* Refunds for services are handled on a case-by-case basis.
* If you are dissatisfied with the services provided, please contact us immediately at [[email protected]] to discuss your concerns.
* Any potential refunds or adjustments will be determined based on the specific circumstances, the terms of the service contract, and the extent to which the services were completed.
* For project-based services, refunds may not be applicable for completed milestones or work performed according to the agreed-upon specifications.
2. Products
* For products (e.g., software), our return/refund policy will be governed by the specific product’s licensing agreement.
* If a product is defective, please contact us at [[email protected]] within 15 days of delivery to arrange for a replacement or fix.
3. Refund Disputes
* We are committed to resolving any concerns fairly and efficiently.
* If you have a dispute regarding a refund, please contact us directly at [[email protected]] with all relevant details.
* Our team will work with you to understand the issue and find a reasonable solution.
* Refund disputes for services cannot be resolved through automated website processes and must be addressed through direct communication with our team at [[email protected]].
4. Cancellations
* Cancellation of services must be handled according to the terms outlined in the service contract.
* Cancellation of product orders may be possible if requested before the product is shipped or access is granted.